If you’re on a phone call with someone you’re helping via Quick Assist, you may hear double audio (an “echo”). This Quick Assist audio echo happens if the person you’re helping is using a software-based phone (a “softphone”) to talk to you while sharing their screen. The fix is quick, simple, and easy!
Here’s what’s going on and how to fix it…
Why You Hear Double Audio in Quick Assist
By default, Quick Assist on your computer plays back the audio from the remote computer you’re viewing. This allows you to hear Windows sounds or any other relevant audio that may help in your troubleshooting. The downside is that you will likely hear yourself echoing if the other person is using their computer to talk to you. Talking to someone through your computer is common now with apps like Microsoft Teams and other software-based phone systems.
I remember fighting this problem and being very confused! Obviously, it’s difficult to speak clearly when you hear yourself echoing back slightly delayed. The worst part is that the other party has no clue you’re hearing yourself echo. You end up sounding a little crazy to them…
For days, I scoured the internet and saw lots of solutions that didn’t work. Finally, I found a forum post with the genius answer!
How to Fix Quick Assist Echo
To remove the double audio in Quick Assist, all you have to do is mute Quick Assist on your computer!
Right-click on your Windows volume/speaker icon as shown below, click “Open volume mixer“, then click the Mute button next to Quick Assist.
That’s too simple, right?! Hopefully, this post helps you like this information helped me. Leave a comment below if this worked for you. However, if this didn’t solve your problem, still leave a comment (or contact me directly), and I will do what I can to help!