I recently signed up for a ClickBank account so I could start building a portfolio of products to recommend and promote on this site. Everything was going great until I completed my profile — then my new ClickBank account was disabled. Here are the details of what I encountered when I saved my profile:
Account Disabled
We appreciate your interest in ClickBank. Based on a review of your profile information, we are unable to offer you a ClickBank account at this time.
This decision is final. Inquiries through our support channels regarding this decision will not change this account status.
No further action is required. Thank you for your understanding.
Here’s a link to the “Account Disabled” page it showed.
ClickBank Account Disabled: Don’t Despair
That seemed pretty final. My brand new ClickBank account was disabled. That page even stated: “This decision is final…” But I wasn’t ready to give up, and I’m glad I didn’t. It turns out ClickBank deals with a lot of fraud, and they have automated mechanisms in place to prevent such things. Automation is great, but apparently this system is not perfect and can give false-positives.
After some Googling, I found a great article that helped me figure out what my options were. Thanks to this article on WarriorForum.com, I submitted a Support ticket to ClickBank anyway. You can do so using this page: https://support.clickbank.com/hc/en-us/requests/new.
Here’s what I wrote when I created my ticket:
My Support Ticket
Hi, I just tried creating an account, and when I completed my profile with business name & tax ID number, I was told my account was immediately disabled. I did some research and saw that this could be an attempt to prevent fraud.
Is there any way I can further prove my identity and/or location so I can have an opportunity to participate in this platform?
Thanks,
Brad
If you don’t have luck reaching out to ClickBank Support, you can try this contact method found on their FAQ page here:
ClickBank FAQ: https://support.clickbank.com/hc/en-us/articles/115013856667-FAQ
Q: When I completed my profile, I received an error message stating that my account was disabled. Why is that?
The short answer is that you need to send and email to payments@clickbank.com
In your email, you should include “…the name of the country you are trying to sign up from and a copy of your government issued photo identification, such as a passport or driver’s license…”
The FAQ also states that you must include the right info or you won’t receive a response. There’s no doubt that they have to be strict on fraud, but they’re also a business. They want to have legitimate users be a part of their platform, so just cooperate and provide the info they request.
What Worked for Me
I ended up submitting the Support form, and then I replied to the automated email that came to me after submitting that form. I did not have to email payments@clickbank.com, but that should be another good option for you.
The reason my account got flagged and disabled was because the information I entered in the signup/profile fields did not match the ID image I submitted. I setup my account as my business and not a personal account, so I had to send in my ID, proof of address as well as my business registration documents with my tax ID number.
What You Should Do
You may need to send in different information than what I had to, so just comply with whatever ClickBank requests. Emailing them or submitting a Support ticket form should get you in touch with a person, and then you can ask them what you should do. As long as you give them what they need/request from you, and you should be fine.
I hope this helps. Let me know in the comments below (or Contact me) if this has helped you or if you have any pointers/tips I left out.
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